Delivery guidelines

Please Note: Our normal dispatch period is 2 - 3 days. However at times of High profile press coverage this inevitably may be extended, as these products are hand made and are the freshest products you can buy. We value your custom and do everything within our power to dispatch goods as quickly as possible. All parcels are sent recorded and tracked by Royal Mail. If you need an accurate status on any order please call us on 01299 269211, It would be our pleasure to track it for you.

Return Policy

We do hope that you will be pleased with your products, if for some reason you would like to return an item please return to us unopened within 7 days of delivery. Please note that unfortunately we cannot refund gift vouchers.

We offer a FREE advice service to help you choose the correct products for your skin type, therefore any products which are returned open we will be unable to refund.

Returns of non-faulty goods are not normally entitled to a return postage refund. If you have any doubts over the suitability of our products, please contact us before placing an order.

If you do need to return your order/product, it should be wrapped securely and sent by Recorded Delivery. You should then retain proof of postage. Call us on +44 01299 269211 Monday to Friday 10am - 5.30pm to discuss any concerns you may have.

This does not affect your statutory rights.

Advice and concerns

We want you to be happy with our products and the advice we provide.

We would advise anyone using Karin Herzog products for the first time to speak to us to ensure you purchase the correct product for your needs. Alternatively you can complete our eDerm form which will guide you through a set of questions so we can advise on what products you should be using.

If you experience any problems or require any advice regarding your order or using our products effectively then please call us on +44 01299 269211 Monday to Friday 10am - 5.30pm. Alternatively you can contact us via our on-line form here.